SHIPPING & DELIVERY

At Alba, we are committed to ensuring swift and reliable delivery of your favorite toys. Our shipping methods are designed to get your order to you as quickly as possible, and our packaging is carefully chosen to ensure that your toys arrive in perfect condition. We aim to provide transparent and affordable shipping costs, so you can shop with confidence knowing that your delivery is in good hands.

• Shipping Locations: Currently, we ship only within Israel.

• Shipping Methods: We offer express shipping.

• Shipping Costs: Shipping costs are calculated at checkout based on the weight and destination of the order.

• Delivery Time:  shipping typically takes 5-7 business days. Delivery times may vary based on location and public holidays.

• Order Tracking: Once your order is shipped, you will receive a tracking number to monitor the delivery status
   

Discover more about our passion for delivering joy to your doorstep by exploring our wide range of toys today!

• Eligibility: Returns and exchanges are accepted within 14 days of receipt of your order.

• Conditions: Items must be returned in their original condition, unused, and with all packaging intact.

• Process: To initiate a return or exchange, please contact our customer service team at [Your Contact Email]. Provide your order number and reason for the return or exchange.

• Refunds: Once the returned item is received and inspected, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method.

• Return Shipping: Customers are responsible for return shipping costs unless the item is defective or incorrect.